Return & Exchange Policy

Our goal is simple: premium products, seamless service, and complete confidence in every purchase.

1. Eligibility for Return

• Returns are accepted within 7 days of delivery only for defective or damaged products.
• The product must be unused, in its original packaging, and include all accessories.
• While unboxing, it is advisable to record a video to serve as proof in case of damage claims.

2. Non-Returnable Items

• Batteries that have been installed, used, or damaged due to mishandling cannot be returned.

3. Return Process

• Email us at support@enzoltenergy.com with your order details and proof of defect/damage (images or unboxing video).
• Our team will inspect and confirm eligibility.
• If approved, we will arrange a replacement or refund.

4. Exchanges

• Exchanges are available for the same product model, subject to stock availability.

5. Refund Timeline

• Refunds are processed within 7–10 business days after return approval.
• Refunds will be made to the original payment method.

Enzolt Energy — Premium Power, Seamless Service.